I've received an unrecognized charge from Webflow – what should I do?

If you see a charge from Webflow (or "WEBFLOW" / "WEBFLOW.COM" / "Stripe for Webflow") on your bank or credit card statement that you don't recognize, don't dispute it immediately. Most "unrecognized" charges turn out to be legitimate once you check your Workspace billing or talk to your team.

‍

2. Step 1 – Check all your Workspaces and invoices

Webflow charges can come from any Workspace you're a member of, not just the ones you own.

What to do:

1. Log in to Webflow Dashboard.
2. Use the Workspace switcher (top‑left) to view all Workspaces you have access to.
3. For each Workspace:
   • Go to Workspace settings → Billing → All invoices.
   • Look for an invoice with a date and amount that matches your bank statement.
4. Download the invoice PDF and check the line items: Workspace plan, Site plans, add‑ons, overage charges, etc.

If you find a matching invoice, the charge is legitimate—it's just coming from a Workspace you may have forgotten about or didn't realize you were paying for.

‍

‍

3. Step 2 – Check if you're the billing owner of someone else's Workspace

Sometimes your card is saved as the payment method for a client's Workspace, a former employer's Workspace, or a team project you joined months ago.

What to do:

1. In each Workspace you have access to, check Workspace settings → Billing → Payment method.
2. See if your card (last 4 digits) is listed as the payment method.
3. If yes, and you're not the Workspace owner, contact the owner or admin and ask them to update the payment method to their own card.

This commonly happens when:

• A freelancer or agency initially sets up a client's Workspace and uses their own card "temporarily".
• A team member leaves a company but their card remains on file.
• Someone creates a test Workspace and forgets to remove the card.

‍

4. Step 3 – Check for template purchases

Template purchases are billed separately from Workspace and Site plans, and they don't always appear in the All invoices list.

What to do:

1. Go to Workspace settings → Templates.
2. Check if you (or someone on your team) recently purchased a Webflow template.
3. Template invoices and receipts will be listed there.

Template charges are one‑time payments, not recurring subscriptions, so they may not show up where you expect.

‍

5. Step 4 – Ask your team if they made changes

If you manage a Workspace with multiple admins or billing‑enabled members, one of them may have:

• Upgraded a Site plan.
• Added a new paid seat.
• Enabled an add‑on like Localization, Analyze, or Optimize.
• Switched billing frequency from monthly to yearly (resulting in a larger‑than‑expected charge).

What to do:

1. Check Workspace settings → Members to see who has admin or billing permissions.
2. Ask them if they made any billing changes recently.
3. Cross‑reference the charge date with any recent plan changes in Workspace settings → Billing.

‍

6. Common reasons for "unexpected" Webflow charges

Here are the most common scenarios that cause confusion:

Proration charges

• You upgraded a plan mid‑cycle, and Webflow charged the prorated difference immediately on your next invoice.
• Solution: check "How Webflow proration works when you change plans or billing cycles" to understand how proration appears on invoices.

Annual renewal

• You signed up for a yearly plan and forgot it was set to auto‑renew.
• Yearly charges are much larger than monthly ones, so they can feel "unexpected" even though they're scheduled.
• Solution: check your billing frequency in Workspace settings → Billing and set a calendar reminder for your next annual renewal.

Overage charges

• Your site exceeded its bandwidth or traffic limit, triggering an automatic overage charge.
• Solution: see "Why was I charged when my site exceeded its bandwidth or traffic limit?" to understand overage billing.

Multiple Workspaces renewing on the same day

• If you manage several Workspaces (e.g. one per client), and they all have the same billing date, you may see multiple Webflow charges on your card statement in one day.
• Solution: review each Workspace's billing separately and add up the totals to match your bank statement.

Client Payments reversal

• If you were using Client Payments and the client's payment failed, Webflow may have charged your card as a backup to keep the site live.
• Solution: check Client Payments status in the site settings and contact the client to update their card.

‍

7. What to do if you still can't identify the charge

If you've checked all Workspaces, invoices, templates, and team activity and you still don't recognize the charge:

Contact Webflow Support immediately

1. Go to Webflow Dashboard → Help (?) icon → Contact Support.
2. Provide:
   • The date and amount of the charge from your bank statement.
   • The last 4 digits of the card that was charged.
   • Any Workspace names or email addresses associated with your Webflow account.
3. Ask Support to look up the charge and provide an invoice or explanation.

If Webflow confirms the charge is NOT from your account:

• Ask them to confirm in writing that the charge is not associated with your Webflow account.
• Then contact your bank to dispute the charge with that confirmation from Webflow.

If the charge was fraudulent (someone accessed your account):

• Immediately change your Webflow password.
• Enable two‑factor authentication (2FA) on your account (see "How to enable and use two‑factor authentication (2FA) on your Webflow account").
• Remove the compromised card from Workspace settings → Billing → Payment method in all affected Workspaces.
• Contact your bank to report fraud and request a chargeback.

‍

‍

8. How to prevent future confusion

Set up billing email notifications

Make sure the billing email in each Workspace is actively monitored, so you receive invoice notifications before the charge hits your card.

Label your Workspaces clearly

If you manage multiple Workspaces, name them clearly (e.g. "Agency – Internal", "Client – Acme Corp", "Personal Projects") so you can quickly identify which Workspace a charge came from.

Use separate cards for different clients or projects

If you manage client Workspaces, use a dedicated business card or virtual card for each client so you can easily trace charges back to the right project.

Review "Next bill summary" regularly

Before each billing cycle, check Workspace settings → Billing → Next bill summary to see what's about to be charged, so there are no surprises.