What happens to your billing when your Webflow plan expires or is cancelled

When you cancel a Workspace or Site plan, or when a plan expires due to non-payment, Webflow doesn't delete your data immediately—but your access and site functionality are significantly restricted. Here's exactly what happens to your billing, your sites, and your data when a plan ends.

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1. The difference between "cancelling" and "expiring"

Cancelling a plan:

• You manually downgrade or cancel a Workspace or Site plan before the next renewal date.
• Your plan remains active until the end of the current billing cycle.
• No refund is issued for the remaining time (unless you request one and Webflow approves—see "How to request a refund or billing adjustment").
• At the end of the cycle, your plan downgrades automatically to the free tier or the lower plan you selected.

Plan expiring due to non-payment:

• Your payment failed and you didn't fix it during the grace period.
• Webflow suspends your plan immediately after the grace period ends.
• Your sites may go offline or be restricted until you resolve the payment.

The effects are similar, but non-payment expiration happens immediately, while manual cancellation lets you keep using the plan until the cycle ends.

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2. What happens when you cancel a Site plan

When you cancel or downgrade a Site plan (Basic, CMS, Business, Ecommerce):

Immediately after cancellation (but before the cycle ends):

• Your site remains live on your custom domain.
• All features and limits of your current plan stay active until the billing cycle ends.
• You can still publish changes, use CMS, accept form submissions, etc.

After the billing cycle ends (plan officially expires):

• Your site is unpublished from the custom domain.
• Visitors to your domain see a "This site is not published" or Webflow staging domain page instead of your site.
• Your site is moved back to a staging / unhosted state (accessible only via the Designer and a .webflow.io staging URL).
• You lose access to custom domain hosting, SSL certificates, form submissions, CMS publishing, ecommerce transactions, and bandwidth/traffic limits.
• Your design, content, and CMS data remain intact in the Designer—nothing is deleted.

What you can still do:

• Access the site in the Designer and continue editing.
• Export code (if you're on a Workspace plan that includes code export).
• Re-publish the site on a Webflow staging domain (e.g. yoursite.webflow.io), which is free but shows Webflow branding.
• Reactivate the Site plan at any time by adding a new plan and republishing to your custom domain.

What you can't do:

• Publish to a custom domain (e.g. yourdomain.com).
• Accept form submissions (forms will be disabled or hidden).
• Use CMS collections on the live site (they're locked until you reactivate a CMS or higher plan).
• Process ecommerce orders (the checkout is disabled).

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3. What happens when you cancel a Workspace plan

When you cancel or downgrade a Workspace plan (Core, Growth, Freelancer, Agency):

Immediately after cancellation (but before the cycle ends):

• Your Workspace and all its features remain active until the billing cycle ends.
• All team members, seats, permissions, and collaboration features continue to work.

After the billing cycle ends (plan officially expires):

• Your Workspace downgrades to the free Starter tier (or the lower tier you selected).
• You lose access to features that aren't included in the lower plan, such as:
  • Extra unhosted projects (you may be forced to archive or delete projects to meet the new limit).
  • Advanced roles and permissions (guests, custom site roles, etc.).
  • Code export (if downgrading from a plan that includes it).
  • Real-time collaboration (depending on the plan).
  • Paid seats (extra team members may lose access or be downgraded to guest status).

What happens to team members and seats:

• If you downgrade to a plan with fewer seats, you'll be prompted to remove team members before the downgrade takes effect.
• Removed members lose access to the Workspace but are not deleted—you can re-invite them later if you upgrade again.

What happens to your sites:

• Sites inside the Workspace are not affected by the Workspace plan downgrade, as long as they have their own active Site plans.
• If a site has no Site plan, it remains in staging (accessible only via .webflow.io).

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4. What happens when a plan expires due to non-payment

If your payment fails and you don't fix it during the grace period (typically 3–7 days):

For Site plans:

• Your sites are immediately unpublished from custom domains.
• Visitors see a "Payment overdue" or "This site is unavailable" message.
• You cannot publish changes or access site features until you resolve the payment.

For Workspace plans:

• You may lose access to the Designer or be locked out of the Workspace entirely.
• Team members may be unable to open projects or collaborate.
• You'll see a billing alert banner on every page until payment is resolved.

Your data is NOT deleted:

• Webflow keeps your sites, designs, CMS data, and assets intact even after suspension.
• Once you update your payment method and retry the charge, your access is restored immediately.

How long does Webflow keep your data after non-payment?

• Webflow typically keeps your data for several months (exact timeframe not publicly documented).
• If you don't resolve payment for an extended period (e.g. 6+ months), Webflow may eventually delete inactive projects to free up resources—but you'll usually receive multiple warnings before this happens.

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5. What happens to billing and invoices after cancellation

Do you get charged after you cancel?

• No—once your current billing cycle ends and the plan officially expires, Webflow stops charging your card.
• If you cancel mid-cycle, you're not refunded for the remaining days (unless you request a refund and Webflow approves).

What about automatic renewals?

• When you cancel a plan, Webflow disables auto-renewal for that plan.
• Your card will not be charged on the next billing date.

Can you still access past invoices?

• Yes—you can view and download all past invoices indefinitely from Workspace settings → Billing → All invoices, even after cancelling all plans.

What if you have Workspace credits?

• Credits remain in your Workspace balance indefinitely, even after you cancel all paid plans.
• If you reactivate a plan later, the credits will automatically apply to your next invoice.
• See "How Webflow credits and balances work when upgrading or downgrading a plan" for more details.

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6. What happens to Client Payments when you cancel

If you're using Client Payments (where clients pay for their own Site plan hosting):

If the client cancels or their payment fails:

• The client's site is unpublished and moved to staging, just like any other Site plan expiration.
• You (the agency/freelancer) are notified but are not charged to keep the site live (unless you manually add your own Site plan to cover it).

If you (the agency) cancel access or leave the Workspace:

• Client Payments continue unaffected as long as the client's card is valid and renewing.
• The client retains ownership of the site and its hosting.

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7. How to reactivate a cancelled or expired plan

If you cancel a plan and later decide you need it again:

For Site plans:

1. Open the site in the Dashboard.
2. Go to Site settings → Hosting → Site plan.
3. Click Add a Site plan and choose the tier you need (Basic, CMS, Business, Ecommerce).
4. Enter payment details (or use the card already on file).
5. Publish the site to your custom domain again from the Designer.

Your site will be back online within minutes with all your previous content and design intact.

For Workspace plans:

1. Go to Workspace settings → Billing.
2. Click Upgrade Workspace plan and choose the tier you need.
3. Confirm payment.
4. Your Workspace features, seats, and access are restored immediately.

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8. What happens to add-ons when you cancel a plan

If you cancel a Workspace or Site plan that has paid add-ons (Localization, Analyze, Optimize):

• Add-ons are automatically cancelled along with the base plan.
• You lose access to add-on features (translated content, analytics dashboards, A/B testing, etc.).
• Add-on data (e.g. analytics history, localized content) is typically preserved for a limited time, but may be deleted after extended inactivity.

If you only cancel the add-on but keep the base plan active:

• The add-on expires at the end of the current billing cycle.
• You lose access to the add-on features, but your base plan (Workspace or Site) continues unaffected.

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9. Best practices: planning for cancellation

If you know you're going to cancel soon:

• Export your data before the plan expires:
  • Use code export (if available on your Workspace plan) to download your site's HTML/CSS/JS.
  • Export CMS data as CSV from the CMS Collections panel.
  • Download assets (images, files) from the Assets panel.
  • Take screenshots of your design and settings for reference.
• Document your setup:
  • Note your custom domain DNS settings in case you need to reconnect later.
  • Save your form integrations, tracking codes, and third-party scripts.
• Communicate with clients:
  • If you're cancelling a client site, notify the client in advance so they can take over hosting or migrate to another platform.
  • Offer to transfer the site to their own Workspace before you cancel.
• Use up any Workspace credits:
  • If you have credits, consider testing a higher-tier plan or adding a Site plan for a project before the credits go unused indefinitely.

If you might come back later:

• Don't delete projects—just cancel the plans. Your data will remain in Webflow for months, and you can reactivate easily.
• Keep your Webflow account active (free Starter tier) so you retain access to invoices, designs, and support history.

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10. What happens if you delete your Webflow account entirely

If you go beyond cancelling plans and delete your entire Webflow account:

• All Workspaces, sites, projects, and data associated with your account are permanently deleted.
• You cannot recover any designs, CMS content, or assets after deletion.
• Past invoices may no longer be accessible (download them first if needed for accounting).
• Any Workspace credits are forfeited—no refunds are issued.

Before deleting your account:

1. Export all data (code, CMS, assets).
2. Download all invoices from Workspace settings → Billing → All invoices.
3. Transfer site ownership to clients or team members if applicable.
4. Cancel all paid plans first to avoid any final charges.

See "How to delete your Webflow account safely" for full details on account deletion.

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11. Summary: key takeaways

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